I liked my ZIPPO lighter from PAUL SMITH given as a gift but I lost it and I went to the shop to buy another one. There was no other customers other than myself and it didn't look busy at all.
I told a shop assistant what I was looking for and she tried to find it, looking through their catalogue. However, they didn't seem to have many lighters coming in an she looked a bit annoyed. I couldn't find the same one or anything I liked but it was a shame that the way of she served me spoiled everything while the items were nice. I hesitate to go to other shops as I don't think I can find it anywhere else as I had no luck there in a department store.