I was impressed with the shop manager, she was nice and efficient. I asked her what to choose for my girlfriend's gift and the manager politely listened to me explaining what sort of type my girlfriend was and what her preference was. I bought a gift according to her (Perhaps Ms Marumo?) advice. My girlfriend had a problem on the item afterwards, the chain tangled up, then we went to the shop together. They kindly sorted it out. My girlfriend said she also became a fan of the manager. We are never keen on the staff showing 'I'll sell them to you' kind of attitude but Ms Mamoru was very down to earth and wonderful.