I found a nice top and asked the staff to hold it for me as I liked other item in a different shop. However I forgot about the reserved item while I was looking around other shops and went home (lol). I popped back in on the following day on the way to somewhere near. When I apologised 'Sorry...', the staff said 'You loved that top a lot, didn't you? We still hold it for you in the back (lol)'. They still kept it for me. Impressed. I bought the top and became friends with the staff before went home (lol). I'll pop in again.